Timeshare sales and owner protection
Timeshare owners may face years of fees and obligations. Sales claims, resale assumptions and the conditions for leaving a contract can affect how they judge the offer.
Read the case →Selected case files
Investigations
What each investigation examined, how Chris Emmins or KwikChex contributed, and what the available evidence establishes.
Monster Travel and organised consumer fraud
A group of businesses offered travel products to timeshare owners who were looking for a way out of existing contracts.
Read the case →Online review manipulation
Manipulated ratings can make a business appear established and reliable. False negative reviews can also harm legitimate businesses.
Read the case →Food hygiene and online ordering
People ordering food online need to be able to see the official food hygiene rating for the business preparing it.
Read the case →Digital fraud and deceptive websites
Online businesses can use plausible branding and apparently strong reviews to make offers look credible before a customer checks who is behind them.
Read the case →Virtual office transparency
A published business address may be a registered office or mailing service. Clear labels help people understand whether staff or services are available on site.
Read the case →How to read the case files
Each file separates the issue, role, evidence, outcome and what earlier scrutiny could have changed.
Read the evidence policy →