Investigation
Food hygiene and online ordering
People ordering food online need to be able to see the official food hygiene rating for the business preparing it.
Case record
- Issue
- People ordering food online need to be able to see the official food hygiene rating for the business preparing it.
- Chris Emmins and KwikChex’s role
- KwikChex reported that it researched the availability of hygiene information on Just Eat and contributed to BBC coverage. Chris advocated displaying official ratings alongside listings.
- Evidence
Organisation report · Checked 6 November 2026 · KwikChex account of the BBC investigation
Independent media · Checked 6 November 2026 · The Independent on the rating rollout
- Documented outcome
- The Independent reported that Just Eat published official hygiene ratings on its platform in July 2019 following a trial in Northern Ireland.
- What earlier intervention could have changed
- Showing the official rating at the point of ordering gives consumers access to relevant information before payment.